AI for AHPs
A network of clinicians exploring AI.
Human communication · Artificial intelligence
Dialogue
by Design.
Where human communication meets artificial intelligence.
Introduction
Language is generated. Communication is experienced.
AI can generate language. But generating language is not the same as communicating well.
As conversational AI becomes part of the way organisations interact with people, questions of tone, personality, clarity, pacing and trust become increasingly important.
Dialogue by Design brings a human communication perspective to that experience — examining how AI agents speak, respond and create conversations with the people who use them.
Maria combines clinical expertise in human communication with hands-on experience in AI innovation.
Perspective & practice
Digital Award Winner
UCLH Digital Award winner for AI Education 2025.
RCSLT AI Learning
Curating and designing AI learning experiences for Speech and Language Therapists nationally.
Voice & communication
Over 15 years of expertise in communication.
AI agent communication
Does your AI sound like you?
AI agents are becoming part of how organisations communicate with customers, patients, colleagues and the public.
An answer can be technically correct and still feel completely wrong.
Tone, pacing, language, personality and conversational flow all influence how an interaction feels.
An expert human communication perspective.
Dialogue by Design assesses how an agent sounds, responds and creates conversational experiences. It does not audit underlying technology or algorithms.
toneclarityconversational flowwarmthconfidenceappropriatenesspersonalitypacinglanguageuser experienceconsistency of communication
Receive an expert communication review of your AI agent — identifying what is clear and effective, where the interaction feels unnatural, and how the experience could become more engaging, appropriate and human.
The process
Listen. Review. Reflect. Refine.
01
Listen
Experience the interaction as your user does.
02
Review
Examine tone, language, pacing and conversational flow.
03
Reflect
Identify moments that build trust — and moments that undermine it.
04
Refine
Translate observations into practical improvements.
Begin a conversation
Refine how your AI communicates.
A considered communication review, grounded in how people actually listen and respond.